Privacy Policy
Privacy of personal information is an important principle to
Canmore Courier and Transport. We are committed to collecting,
using and disclosing personal information responsibly and only
to the extent necessary for the goods and services we provide.
We also try to be open and transparent as to how we handle personal
information. This document describes our privacy policies.
What is Personal Information?
Personal information is information about an identifiable individual.
Personal information includes information that relates to their
personal characteristics (e.g., gender, age, income, home address
or phone number, ethnic background, family status), their health
(e.g., health history, health conditions, health services received
by them) or their activities and views (e.g., religion, politics,
opinions expressed by an individual, an opinion or evaluation
of an individual). Personal information is to be contrasted
with business information (e.g., an individual’s business address
and telephone number), which is not protected by privacy legislation.
We Collect Personal Information: Primary Purposes
Like all courier companies, we collect, use and disclose personal
information in order to serve our clients.
For our clients, the primary purposes for collecting personal
information are as follows: billing and invoicing. Examples
of the type of personal information we collect for those purposes
include the following: credit card information.
Protecting
Personal Information
We understand the importance of protecting personal information.
For that reason, we have taken the following steps:
- Paper information is either under supervision or secured
in a locked or restricted area.
- Electronic hardware is either under supervision or secured
in a locked or restricted area at all times. In addition,
passwords are used on computers. All of our cell phones
are digital, which signals are more difficult to intercept.
- Paper information is transmitted through sealed, addressed
envelopes or boxes by reputable companies.
- Electronic information is transmitted either through
a direct line or is anonymized or encrypted.
- Staff are trained to collect, use and disclose personal
information only as necessary to fulfill their duties and
in accordance with our privacy policy.
- External consultants and agencies with access to personal
information must enter into privacy agreements with us.
Retention and Destruction of Personal Information
We need to retain personal information for some time to ensure
that we can answer any questions you might have about the
services provided and for our own accountability to external
regulatory bodies. However, we do not want to keep personal
information too long in order to protect your privacy. We
keep our client files for about two years. Our client and
contact directories are much more difficult to systematically
destroy, so we remove such information when we can if it does
not appear that we will be contacting you again. However,
if you ask, we will remove such contact information right
away.
We destroy paper files containing personal information by
shredding. We destroy electronic information by deleting it
and, when the hardware is discarded, we ensure that the hard
drive is physically destroyed. Alternatively, we may send
some or all of the client file to our client.
You Can Look at Your Information
With only a few exceptions, you have the right to see what
personal information we hold about you. Often all you have
to do is ask. We can help you identify what records we might
have about you. We will also try to help you understand any
information you do not understand (e.g., short forms, technical
language, etc.). We will need to confirm your identity, if
we do not know you, before providing you with this access.
We reserve the right to charge a nominal fee for such requests.
If there is a problem, we may ask you to put your request
in writing. If we cannot give you access, we will tell you
within 30 days if at all possible and tell you the reason,
as best we can, as to why we cannot give you access.
If you believe there is a mistake in the information, you
have the right to ask for it to be corrected. This applies
to factual information and not to any professional opinions
we may have formed. We may ask you to provide documentation
that our files are wrong. Where we agree that we made a mistake,
we will make the correction and notify anyone to whom we sent
this information. If we do not agree that we have made a mistake,
we will still agree to include in our file a brief statement
from you on the point and we will forward that statement to
anyone else who received the earlier information.
Do You Have a Concern?
Our Information Officer, Mike Shore, can be reached at 403-678-5008
to address any questions or concerns you might have.
If you wish to make a formal complaint about our privacy practices,
you may make it in writing to our Information Officer. S/he
will acknowledge receipt of your complaint, ensure that it
is investigated promptly and that you are provided with a
formal decision and reasons in writing.
For more general inquiries, the Information and Privacy Commissioner
of Canada oversees the administration of the privacy legislation
in the private sector. The Commissioner also acts as a kind
of ombudsman for privacy disputes. The Information and Privacy
Commissioner can be reached at:
112 Kent Street
Ottawa, Ontario
K1A 1H3
Phone: (613) 995-8210
Toll-free: 1-800-282-1376
Fax: (613) 947-6850
TTY: (613) 992-9190
www.privcom.gc.ca
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